Privacy Policy

The Aftermath Privacy Policy applies to all the services and websites offered by Aftermath, including those available at www.aftermath.com, www.aftermathinc.com and various associated blogs. By using the Aftermath services and websites, you consent to the privacy practices described in this policy. Aftermath reserves the right to change the policy at any time. Aftermath will post any policy changes on this page and, if the charges are significant, provide a more prominent notice (including for certain services, email notification of policy changes). Aftermath will also keep prior versions of this policy in an archive for your review.

What Personally Identifying Information Does Aftermath Collect and How Does Aftermath Use It?

In order to access certain services and portions of the websites or marketing or education programs we offer, you may be required to register by providing certain, limited, personal information regarding you and the company you represent, such as your name, your company name, your email address or billing information, or other data which can be reasonably linked to such information by Aftermath. Aftermath may use this information to contact you and others at your company to further discuss your company’s interest in Aftermath and to send information regarding Aftermath, such as newsletters, promotional materials, and information about upcoming events and training.

When you send emails or other communications to Aftermath, Aftermath may retain those communications in order to process your inquiries, respond to your requests and improve Aftermath’s products and services.

Aftermath uses collected personal information for the following general purposes: products and services, billing, identification and authentication, products and services improvement, contact, and research. If Aftermath uses your personal information in a manner different than the purposes for which it was collected as disclosed in this policy and otherwise by Aftermath to you, then Aftermath will ask for your consent prior to such use.

What Tracking Information Does Aftermath Collect and How Does Aftermath Use It?

When you visit our site we will store a cookie in your browser. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website and stored on your computer’s hard drive. When you visit the website again, the cookie allows that site to recognize your browser. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of Aftermath’s website features or services may not function properly without cookies. For example, cookies may be required to use certain Aftermath services for personalizing your online experience by saving preferences, login information and other personalization experiences. Aftermath will not use cookies to collect personal information that you provide to Aftermath during the registration process, but the cookies may be used to collect other information, including personal information, such as: your IP address, your operating system type, and the date and time of your visit. This information helps us track users’ movements around our site and understand trends, as well as potentially combat fraud or misuse.

All information that Aftermath collects may be used for improving our products and services, providing more effective customer service, performing research, and identifying ways of improving our site.

How Does Aftermath Store My Data?

Aftermath uses its own and third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our business. The technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Currently, Aftermath and its authorized third party vendors and hosting partners process data (including possibly your personal information) on servers in the United States of America. In some limited cases, personal information may be processed and stored outside the United States of America.

All customer data, including service records and cleanup documentation, is stored on a secure server within a high security firewall, with restricted access to external networks.

When Does Aftermath Disclose My Data?

Aftermath only shares information with other companies or individuals outside of Aftermath in the following limited circumstances:

  • With your consent, as in providing it to your insurance company who may be assisting with payment of services.
  • When Aftermath has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) comply with valid legal processes, applicable law, regulation or enforceable governmental requests; (b) when your actions violate the Terms of Service; (c) to protect user security, the security of other persons, or the security of Aftermath, consistent with applicable laws; and (d) to defend or assert our legal rights.
  • To our subsidiaries, affiliated companies and service providers, such as credit-card payment processors or third party API resources for marketing and research tools, who perform services on our behalf. These subsidiaries, affiliated companies and service providers may have access to information, including personal information, only as needed to perform their functions and are not permitted to share or use such information for any other purposes.
  • If Aftermath becomes involved in a merger, acquisition or other form of sale of some or all of its assets, information may be shared. Aftermath will use commercially reasonable efforts to ensure the confidentiality of any personal information involved in such transactions and provide notice after the personal information is transferred, as well as prior notice if the information is to become subject to a different privacy policy upon transfer. In the unlikely event of a bankruptcy, information may be transferred to a bankruptcy trustee or debtor in possession and then to a subsequent purchaser.

Your Choices, Accessing and Updating Information

If you become a customer, you may control certain information stored by Aftermath. For example, Aftermath collects your email address. If you previously opted-in to receive marketing emails, no longer want us to contact you for marketing purposes, you can change your account settings by opting out of marketing related emails. Please remember that we will always need an email for mandatory service communications such as billing reminders, information on pending job details, and security announcements.

Because of the way Aftermath maintains certain records, after we delete your information, residual copies may take a period of time before they are deleted from Aftermath’s active servers and may remain on backup systems.

Security and Retention

Aftermath takes commercially reasonable security measures to guard your information from unauthorized access to or unauthorized alternation, disclosure or destruction. These measures include safeguards such as firewalls, encryption and secure technology. Certain areas of the Aftermath websites such as online payment may only be accessed with a user ID and password. It is your responsibility to keep your password confidential and not disclose it to any other person. You are responsible for all persons using your user ID and password. Please advise us immediately if you believe your user ID and password have been compromised.

Aftermath restricts access to your information to Aftermath employees, contractors and agents who need to know the information in order to process it on Aftermath’s behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while Aftermath uses commercially reasonable efforts to protect your information, Aftermath cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your information, you agree that intentional misconduct will be the standards used to measure our compliance with this duty.

Aftermath retains information for as long as required, allowed or Aftermath believes it is useful, but does not undertake retention obligations. Aftermath may dispose of information in Aftermath’s sole discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records of your data.

If you have any questions regarding this policy or your rights to data protection, please contact us by email at info@aftermath.com.

Testimonials

"I am a District Director of Child Welfare Services and supervise staff who deal daily with delicate customer service issues. I know that it takes a special person who can be both professional yet caring at the same time...your company should be proud to have [employees] who can represent your company so well in these type of sensitive matters."

Nancy R. - Ponca City, OK

"My family recently had a horrible and tragic accident...my mom worked with the Aftermath staff and said that not only did they do a great job of cleaning the house, they were incredibly kind, compassionate, thoughtful and understanding in the face of a difficult and painful situation. Thank you for helping our family through this."

Maria Y. - Seattle, WA

"I cannot say enough good things about Aftermath. Two days before Christmas my brother [died, and] I called Aftermath for a clean up. From the very first person I talked to on the phone, who set me up with a coordinator in my area, to the ground crew who did the work, and finally the person who was in charge of the account invoice, every person was respectful, caring and ready to help me in anyway possible. The work that was done was outstanding... and even though the crew knew they would charge by man hours, they worked steadily and were always careful not to do anything against my wishes. The business office made sure my homeowners insurance was kept well informed. I hope no one ever has to experience what our family experienced, but if you do, you can trust Aftermath and all their employees to the best job possible. I cannot thank Aftermath enough."

Jacqulin B. - Springtown, TN

"The Aftermath team provided exceptional service to me through a difficult situation I was not prepared to handle. I was uncomfortable even entering the building in which the event occurred and [Aftermath’s] team sensed my discomfort and put me at ease. They handled both my distress and the clean up process with the utmost professionalism. They are exceedingly experienced in managing all facets of their business which includes timely arrival, description of the process, customer uneasiness, the actual clean-up, and administrative out processing. I'm grateful to Aftermath for helping me through this stressful time and am better prepared to move forward as a result of their efforts."

M.S. - Alexandria, VA

"We were very happy with Aftermath and the entire team. They were able to make a very difficult time for our family more bearable. We appreciate their kindness and compassion throughout the process."

Kristine W. - Charlotte, NC

"When we didn't know where to begin the tremendous job before us after a death in the family, Aftermath was there for us. I can hardly express the gratitude we feel...for their unwavering kindness, compassion, support and understanding. They were available whenever we needed them. They worked tirelessly and thoroughly until the job was done. I have, and will continue to recommend this company to anyone with similar needs. Thank you so much!"

Jen - Bushkill, PA

Aftermath Services BBB Business Review
AMS Torch Award - Aftermath 2017
I Hire Veterans
OSHA logo
Lead Safe EPA logo
National Safety Counsel logo
In Crisis? Call 877-872-4339