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Emergency Service

5 Things to Know Before You Call Aftermath


Remediating a home after a tragedy can prove to be a critical first step in the healing process. Aftermath representatives are prepared to answer your questions 24/7, and we also understand that you need help right away. This short list will give you an idea of what is discussed during your initial phone call:

  1. Location: Aftermath crews need to know the address of the cleanup to plan a timely arrival. Have this information on hand for easy reference.
  2. Be an Authorized Representative: Either next of kin or an authorized representative of the property owner (like a friend or neighbor) may place the call. You don’t need to be physically present to obtain services, but a legally authorized person will need to sign off on any work before we begin.
  3. Access to Scene: If you are not available to meet with the technicians on site, Aftermath will work with you to arrange access to the property.
  4. Situation: The operator may ask for a general idea of what occurred, so that the crew knows what to expect. Any information you can provide is helpful and confidential.
  5. Worry-free Payment Options: Aftermath has several payment options to better assist you. We accept most insurance plans, and our case managers are able to guide you through the process of filing your claim. Financial hardship assistance is also available.

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