At Aftermath Services, we understand the biohazard cleaning process can seem overwhelming for someone who has just suffered a tragic loss. This is why we strive to make things as simple as possible so you can clearly understand the process and meticulous detail that goes into Aftermath Services’s cleaning and remediation services. With over 25 years of experience in the biohazard remediation industry, we have a proven method for guiding customers through life’s darkest moments, and we take pride in being able to protect them from further harm.
Our Process
1. Initial Contact
Your journey with Aftermath Services begins when you reach out to us, typically by calling our dedicated hotline. Whether you find us online or through a referral from a coroner or law enforcement, our live dispatcher will answer your call with empathy and professionalism. During that initial phone call, they will:
- Gather basic information about the situation, such as the location, your relationship to the property, and the nature of the incident.
- Assess our crew availability and schedule an appointment – often on the same day – to address your needs promptly.
- Confirm the appointment time after coordinating with our field supervisors, ensuring a swift response.
2. Pre-Arrival Communication
Before our team arrives, you’ll receive a courtesy call from the responding supervisor, who will:
- Introduce themselves and confirm arrival details, such as where to park or meet on-site, ensuring discretion and respect for your property.
- Offer to pick up small items like food or beverages if needed, especially in emotionally challenging situations.
- For commercial properties, we’ll coordinate with property managers or maintenance staff to use service entrances or elevators as required.
3. On-Site Assessment and Touchpoint Process
Once on-site, our team follows a three-touchpoint process to ensure clear communication and alignment with your needs:
- Arrival on Site
Our supervisor will meet you in person, exchange introductions, and discuss your expectations. Whether cost, timing, or insurance coverage is your priority, we tailor our approach to your needs. We will then provide a preview of the next steps, which typically take 30–60 minutes, including:- Assessing the scene thoroughly.
- Documenting the area with photographs and measurements using tools like DocuSketch to support insurance claims.
- Preparing a scope of work based on our findings.
- Scope of Work
After assessing the scene, we’ll present a detailed scope of work outlining our recommendations, such as removing porous materials or applying our three-step disinfection process. We’ll also offer alternative options if cost or other constraints are a concern. Our project managers review the scope of work remotely, ensuring it aligns with industry standards and insurance expectations, providing confidence in coverage where applicable. - Agreement and Documentation
Once you approve the scope of work, we’ll present the value of our services, addressing any questions or concerns. You’ll sign the necessary paperwork, which varies by state, and we’ll provide copies for your records. Once this is completed, we are ready to begin work immediately.
4. Remediation Work
Our remediation process is thorough and systematic, designed to restore your property safely and effectively:
- Setup: We establish a work area by laying down plastic, and if needed, set up containment barriers and use HEPA air scrubbers to maintain air quality.
- Bio Removal: We remove all visibly affected materials, such as contaminated personal property or fixtures, ensuring the source of the biohazard is eliminated.
- Content and Surface Prep: Personal items are either cleaned, bagged, or covered to protect them during disinfection. Fixed items like carpets, curtains, or wall fixtures may be removed if they cannot be disinfected in place.
- Our Three-Step Disinfection process includes:
- Cleaning: Removing residues with a heavy-duty degreaser to prepare surfaces.
- Rinsing: Clearing away cleaning agents to ensure a clean surface.
- Disinfecting: Applying Procure V disinfectant, which kills 99.9% of bacteria with a 10-minute dwell time.
- Odor Control: If needed, after disinfection, we apply Procure G odor neutralizer to eliminate lingering malodor, ensuring the property is fully restored.
5. Final Walkthrough and Sign-Off
Once the remediation is complete, we conduct a quality check and disinfect our equipment. We then invite you for a final walkthrough to:
- Review the work performed and address any concerns.
- Highlight any pre-existing conditions (e.g., scratches and dents) unrelated to the incident.
- Provide recommendations, such as repainting or HVAC cleaning, to maintain the property.
- Present final paperwork, including:
- A customer timesheet verifying our time on-site.
- A satisfaction survey for your feedback.
- Post-job recommendations for further restoration (e.g., new flooring).
- A detailed final estimate for insurance billing.
6. Wrap-Up and Follow-Up
After the walkthrough, we break down our work area and ensure the site is clean and safe. We will also work with your insurance company and can submit invoices directly when appropriate. Our goal is to leave you satisfied with a property that’s safe, clean, and odor-free.
Why Choose Aftermath Services?
With over 25 years of experience, Aftermath Services is committed to compassionate, professional, and efficient service. We prioritize rapid response, discreet handling, and thorough remediation to minimize your stress. Our process is also designed to support insurance claims, ensuring transparency and confidence every step of the way.
For more information or to request our services, contact us at 877.872.4339. We’re here to help you through this challenging time.