FAQ

When would I need to use your services?

Anytime blood or bodily fluids are left behind, a cleanup is necessary. After traumatic situations like unattended deaths, suicides, and homicides, a professional remediation company can help you manage the situation and ensure that the affected areas are cleaned and disinfected properly. Professional services should seriously be considered if a responding law enforcement officer or another government agent recommends it.

Blood is never “just blood”. If you are unsure of or are untrained to handle the situation, give us a call.

Why is proper disinfection so important?

Health hazards posed by blood, bacteria, and infectious diseases can be serious. In cases of a communicable disease or a death or accident where blood is present, there is risk of exposure to bloodborne pathogens (BBP), infectious outbreaks, and structural damage to the affected property. Oftentimes, these pathogens are invisible, making the disinfection process a challenging task for the inexperienced.

When blood spills are simply spot cleaned and treated with a topical solution, the affected area has not been properly disinfected. At best, this cursory surface cleaning has merely suppressed the lingering bacteria; at worst, it may have missed entire sections where the blood or fluid have pooled underneath carpets or floors. This causes two issues: the likely return of unpleasant odors and the growth of additional bacterial colonies. The Aftermath remediation process is a proven disinfection approach and mitigates these concerns. Learn more about the Aftermath biohazard remediation process.

What is involved in the cleanup process? How do you verify that the area is clean?

Unlike standard house or business cleaning, biohazard cleanup is a service that requires industry expertise, specialized equipment, and appropriate certifications. Aftermath’s science-based remediation process ensures that we properly assess the situation, contain the affected areas to prevent cross-contamination, remove all traces of blood and biological materials, and finally, disinfect and deodorize the area to a safe, livable condition.

To verify that the affected areas are free of pathogens, we use ATP tests, which measures cell activity, including bloodborne pathogens. Only when the test registers zero RLU (registered light units) are we satisfied with the level of clean. This test adds technology, measurability, and accountability to our biohazard remediation process. We are diligent and thorough because we understand that the health and safety of you and your family are on the line.

Read more about our remediation process.

Will my homeowners insurance cover this?

Every loss is unique and while we cannot make any guarantees regarding your residential homeowners insurance coverage, in most circumstances, it does cover our services. If there is coverage, one of our dedicated insurance specialists will guide you through the claims process, including providing emergency claim-setting assistance. We will work with your insurance carrier directly to settle the claim and resolve payment. You will only be responsible for your deductible.

If you do not have insurance, we have a variety of payment options and assistance programs. For more information, take a look at our financial options.

What is the typical response time?

We provide rapid emergency response 24/7/365. With 32 regional offices and more than 40 mobile units strategically located around the US, we can respond to most situations within 2 to 4 hours. We are ready to help whenever and wherever you need us.

Why should I choose Aftermath?

Not all biohazard companies are created equal – many are generalists, few are true experts. When biohazards, blood, and bodily fluids are involved, you need a dependable expert like Aftermath to ensure proper disinfection and protection from the potential spread of harmful pathogens. Bio is all we do: we don’t clean carpets; we don’t do mold, restoration or asbestos abatement; we don’t provide lawn care or traditional house cleaning. We have created proprietary cleaning agents, safety equipment, and disinfection process that are our intellectual property. Our teams are trained in a variety of safety protocols and all receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.

When you choose Aftermath, you can expect compassion, respect, and the highest quality of service. We stand by our work with a 100% Customer Satisfaction Guarantee.

Find out more about our company and The Aftermath Way.

Who are your customers?

We provide emergency response services to families, homeowners, businesses and communities. Each Aftermath customer is treated with dignity and compassion. Read about our customers’ experiences.

What laws affect biohazard remediation? Do you follow them?

As an industry classification, crime scene cleaning is not federally regulated. However, there are existing standards, guidelines, regulations and restrictions for all aspects of our work. For example:

  • We follow CDC and NIOSH established guidelines for how blood and biological materials must be treated;
  • Our cleanup processes follow the ANSI/IICRC S540 standard for Trauma and Crime Scene Cleanup;
  • We adhere to federal OSHA and NIOSH requirements and recommendations to provide the highest level of safety and training for our employees and customers;
  • We abide by specific regulations set by the EPA, DOT, OSHA, and state environmental agencies to handle, package, label, transport, manifest, and dispose of medical waste;
  • We are fully insured and licensed.

Find out more information about biohazard remediation regulations.

Who are the technicians coming to remediate my home?

Our field teams are at the core of our organization; they are dedicated individuals who provide compassionate, quality, and rapid response services to families and businesses around the country. As a result, we take great care to screen, train, and prepare every employee that joins our organization.

The pre-employment process includes a background check, drug screen, DOT physical, and respiratory/pulmonary function test. Upon hire, new employees complete a rigorous training program – online, in class, and on the job – to ensure that they are experienced in all the protocols necessary to safely and properly remediate your home or business. All of our field supervisors and technicians receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.

Do you have an interest in crime scene cleanup? We are always looking for compassionate and dedicated individuals to join our company. Read more about careers in trauma and biohazard remediation.

Testimonials

"Dennise was exceptional. She was patient, knowledgeable, hardworking and a pleasure to work with. She assembled an excellent crew who worked hard to ensure that the house was remediated."

Amy M. - Missouri City, TX

"Tom and his team were absolutely amazing and worked through the night so that the family with a special needs child could come back into their home as soon as possible. They were very compassionate. They weren’t all business, very professional. I recommend him and his staff to anyone who goes through a tragedy such as this. God bless them all. "

Erika W. - Fayetteville, NC

"The team was very informative, sensitive to our needs, and very professional and listened to what we had to say. The house is very clean and smells good with no lingering odors. I am very happy with the job that was done and could not have asked for anything better. Wonderful team, fantastic job! Thank you! "

Lisa S. - Raleigh, NC

"I had no clue what to do, especially as I was overwhelmed with grief. Hooper and Weaver in Grass Valley, CA, recommended your company. As it was a Saturday, I honestly expected to have to wait a few more days to have it cleaned. But from the moment I contacted your company, I received both professional & compassionate help. While I would never wish this experience on anyone, it was good to have such a professional company & compassionate people when I needed them. I just want to say thank you to your three employees and let you know that you have some wonderful people working for you."

Jennifer P. - Grass Valley, CA

"Absolutely phenomenal service, I couldn’t have asked for a more professional, compassionate, well-grounded crew to have taken care of me and this job. Paul and his co-worker were outstanding, absolutely heart-felt, kind, perfect people for the job. I will recommend this company whenever I get the chance."

Lauren N. - Cinnaminson, NJ

"Rick, Jay, and Sonny did an outstanding job of meeting or in most cases exceeding our expectations at a very difficult and trying time for our family. I am a close personal friend of the funeral director who gave us your name and have already assured him of their outstanding work for us. Truly an asset to your company and great representatives!"

Janet H. - Neosho Rapids, KS

"Aftermath team made a very hard event much easier. Without them, I do not know how I would have made it through this. Corry went above and beyond my expectations. She was much more than the lead and for that I am more than thankful."

Christopher R. - Tallahassee, FL

"Bryn and Jason could not have been more professional, kind and compassionate at a time when I was devastated by loss. They went above and beyond."

Arden R. - Raleigh, NC

"Thank you all so much for your professional and thoughtful team. Everyone from the initial call with Kathy to the courteous and compassionate crew that talked to my family before doing their job. Thank you all so much! "

Jesse A. - Crimora, VA

"Tom, Chris, and Keith were very compassionate and caring. They made everything so much less stressful for me! They understood the needs of the customer and went out of their way to make my life so much easier at this difficult time. Wonderful staff!"

Pamela J. - Richmond, VA

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