FAQ

When would I need to use your services?

Anytime blood or bodily fluids are left behind, a cleanup is necessary. After traumatic situations like unattended deaths, suicides, and homicides, a professional remediation company can help you manage the situation and ensure that the affected areas are cleaned and disinfected properly. Professional services should seriously be considered if a responding law enforcement officer or another government agent recommends it.

Blood is never “just blood”. If you are unsure of or are untrained to handle the situation, give us a call.

Why is proper disinfection so important?

Health hazards posed by blood, bacteria, and infectious diseases can be serious. In cases of a communicable disease or a death or accident where blood is present, there is risk of exposure to bloodborne pathogens (BBP), infectious outbreaks, and structural damage to the affected property. Oftentimes, these pathogens are invisible, making the disinfection process a challenging task for the inexperienced.

When blood spills are simply spot cleaned and treated with a topical solution, the affected area has not been properly disinfected. At best, this cursory surface cleaning has merely suppressed the lingering bacteria; at worst, it may have missed entire sections where the blood or fluid have pooled underneath carpets or floors. This causes two issues: the likely return of unpleasant odors and the growth of additional bacterial colonies. The Aftermath remediation process is a proven disinfection approach and mitigates these concerns. Learn more about the Aftermath biohazard remediation process.

What is involved in the cleanup process? How do you verify that the area is clean?

Unlike standard house or business cleaning, biohazard cleanup is a service that requires industry expertise, specialized equipment, and appropriate certifications. Aftermath’s science-based remediation process ensures that we properly assess the situation, contain the affected areas to prevent cross-contamination, remove all traces of blood and biological materials, and finally, disinfect and deodorize the area to a safe, livable condition.

To verify that the affected areas are free of pathogens, we use ATP tests, which measures cell activity, including bloodborne pathogens. Only when the test registers zero RLU (registered light units) are we satisfied with the level of clean. This test adds technology, measurability, and accountability to our biohazard remediation process. We are diligent and thorough because we understand that the health and safety of you and your family are on the line.

Read more about our remediation process.

Will my homeowners insurance cover this?

Every loss is unique and while we cannot make any guarantees regarding your residential homeowners insurance coverage, in most circumstances, it does cover our services. If there is coverage, one of our dedicated insurance specialists will guide you through the claims process, including providing emergency claim-setting assistance. We will work with your insurance carrier directly to settle the claim and resolve payment. You will only be responsible for your deductible.

If you do not have insurance, we have a variety of payment options and assistance programs. For more information, take a look at our financial options.

What is the typical response time?

We provide rapid emergency response 24/7/365. With 32 regional offices and more than 40 mobile units strategically located around the US, we can respond to most situations within 2 to 4 hours. We are ready to help whenever and wherever you need us.

Why should I choose Aftermath?

Not all biohazard companies are created equal – many are generalists, few are true experts. When biohazards, blood, and bodily fluids are involved, you need a dependable expert like Aftermath to ensure proper disinfection and protection from the potential spread of harmful pathogens. Bio is all we do: we don’t clean carpets; we don’t do mold, restoration or asbestos abatement; we don’t provide lawn care or traditional house cleaning. We have created proprietary cleaning agents, safety equipment, and disinfection process that are our intellectual property. Our teams are trained in a variety of safety protocols and all receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.

When you choose Aftermath, you can expect compassion, respect, and the highest quality of service. We stand by our work with a 100% Customer Satisfaction Guarantee.

Find out more about our company and The Aftermath Way.

Who are your customers?

We provide emergency response services to families, homeowners, businesses and communities. Each Aftermath customer is treated with dignity and compassion. Read about our customers’ experiences.

What laws affect biohazard remediation? Do you follow them?

As an industry classification, crime scene cleaning is not federally regulated. However, there are existing standards, guidelines, regulations and restrictions for all aspects of our work. For example:

  • We follow CDC and NIOSH established guidelines for how blood and biological materials must be treated;
  • Our cleanup processes follow the ANSI/IICRC S540 standard for Trauma and Crime Scene Cleanup;
  • We adhere to federal OSHA and NIOSH requirements and recommendations to provide the highest level of safety and training for our employees and customers;
  • We abide by specific regulations set by the EPA, DOT, OSHA, and state environmental agencies to handle, package, label, transport, manifest, and dispose of medical waste;
  • We are fully insured and licensed.

Find out more information about biohazard remediation regulations.

Who are the technicians coming to remediate my home?

Our field teams are at the core of our organization; they are dedicated individuals who provide compassionate, quality, and rapid response services to families and businesses around the country. As a result, we take great care to screen, train, and prepare every employee that joins our organization.

The pre-employment process includes a background check, drug screen, DOT physical, and respiratory/pulmonary function test. Upon hire, new employees complete a rigorous training program – online, in class, and on the job – to ensure that they are experienced in all the protocols necessary to safely and properly remediate your home or business. All of our field supervisors and technicians receive the same training regardless of geographic location to ensure that no matter where you are, you receive the same care and expertise.

Do you have an interest in crime scene cleanup? We are always looking for compassionate and dedicated individuals to join our company. Read more about careers in trauma and biohazard remediation.

Testimonials

"I am a District Director of Child Welfare Services and supervise staff who deal daily with delicate customer service issues. I know that it takes a special person who can be both professional yet caring at the same time...your company should be proud to have [employees] who can represent your company so well in these type of sensitive matters."

Nancy R. - Ponca City, OK

"My family recently had a horrible and tragic accident...my mom worked with the Aftermath staff and said that not only did they do a great job of cleaning the house, they were incredibly kind, compassionate, thoughtful and understanding in the face of a difficult and painful situation. Thank you for helping our family through this."

Maria Y. - Seattle, WA

"I cannot say enough good things about Aftermath. Two days before Christmas my brother [died, and] I called Aftermath for a clean up. From the very first person I talked to on the phone, who set me up with a coordinator in my area, to the ground crew who did the work, and finally the person who was in charge of the account invoice, every person was respectful, caring and ready to help me in anyway possible. The work that was done was outstanding... and even though the crew knew they would charge by man hours, they worked steadily and were always careful not to do anything against my wishes. The business office made sure my homeowners insurance was kept well informed. I hope no one ever has to experience what our family experienced, but if you do, you can trust Aftermath and all their employees to the best job possible. I cannot thank Aftermath enough."

Jacqulin B. - Springtown, TN

"The Aftermath team provided exceptional service to me through a difficult situation I was not prepared to handle. I was uncomfortable even entering the building in which the event occurred and [Aftermath’s] team sensed my discomfort and put me at ease. They handled both my distress and the clean up process with the utmost professionalism. They are exceedingly experienced in managing all facets of their business which includes timely arrival, description of the process, customer uneasiness, the actual clean-up, and administrative out processing. I'm grateful to Aftermath for helping me through this stressful time and am better prepared to move forward as a result of their efforts."

M.S. - Alexandria, VA

"We were very happy with Aftermath and the entire team. They were able to make a very difficult time for our family more bearable. We appreciate their kindness and compassion throughout the process."

Kristine W. - Charlotte, NC

"When we didn't know where to begin the tremendous job before us after a death in the family, Aftermath was there for us. I can hardly express the gratitude we feel...for their unwavering kindness, compassion, support and understanding. They were available whenever we needed them. They worked tirelessly and thoroughly until the job was done. I have, and will continue to recommend this company to anyone with similar needs. Thank you so much!"

Jen - Bushkill, PA

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