FREQUENTLY ASKED QUESTIONS
What kind of chemicals does Aftermath use in the cleanup process? Is the process safe?
Aftermath uses both commercially available solvents and proprietary cleaning agents, developed over many years of research and experience. Our unique, multi-stage cleaning process effectively cleans, sanitizes and deodorizes an affected property, returning it to a safe, livable condition. Following cleanup, we take additional steps to ensure that all chemical compounds are removed from the area.
There may be a residual chemical odor for a short time after the project completion, but it will dissipate and no further odors should be detectable.
What types of situations require a professional trauma cleanup company?
Crime Scene Cleanup
As “Second Responders”, we work directly with local police, medical examiners, and other agencies to return your home or office to a safe, sanitary condition. Crime scene cleanup involves removing blood, biofluids and other biological materials associated with violent crimes and suicides, as well as any fingerprint dust or other chemicals that may have been used by law enforcement officials during their investigation. After cleaning and sanitizing an area, and potentially removing affected structural elements, we take care to ensure that no residual chemicals remain behind.
Tear Gas Cleanup
Tear gas and pepper spray are sometimes used by law enforcement to safely alleviate a tense situation at a crime scene. These gases are not typically fatal, but because the chemicals do not simply dissipate, a building will remain unsafe until the chemicals are properly remediated. If improperly cleaned, residual traces of these chemicals can cause rashes and or even respiratory ailments. In some cases, law enforcement will not allow entry into the crime scene until these chemicals have been cleaned by a professional company.
Aftermath technicians apply rigorous methods to remove the compounds that are used to create both pepper sprays and tear gas. Our superior knowledge and swift response time will help return order to your home or business, safely and securely.
Suicide or Accident Cleanup
Not all biohazards are the result of violent crime. In many cases, biohazard clean up involves blood from a suicide, or from accidents or natural disasters. In any event, the affected area must be cleaned and sanitized before the building is considered safe for people and pets.
Because of the dangerous nature of cleaning up blood and other biological matter, our technicians receive the most up-to-date training and certifications available. They understand the need for safety protocols and wear custom-designed protective gear to protect themselves and your home by preventing contamination beyond the trauma scene. When a situation goes beyond the scope of a standard cleanup, Aftermath takes additional steps to remediate the scene, sometimes removing carpeting, flooring, or structural elements until the area is fully sanitized and safe for use.
Unattended Death Cleanup
We at Aftermath understand that an unattended death can be a very difficult experience for the family of the deceased. Not only is it mentally and emotionally draining, but if the death went unnoticed for a longer period of time, then the process can be physically taxing as well. Decomposition is a natural occurrence during which organic materials break down into liquid. The process begins almost immediately following death, and if the death goes undiscovered, biological hazards may present themselves in the form of bacteria, mold, even insect infestation. Damage to the structure of the home and personal belongings may be extensive, as odors permeate all porous materials.
No matter the size of the residence, a professional trauma scene cleanup is the only way to protect your family’s health and preserve personal property when faced with this difficult scenario. In these circumstances, Aftermath takes great pains to make sure that our workers are sympathetic, compassionate and discreet. Our goal is to clean the home as soon as possible so the grieving family can safely enter the residence and begin the healing process.
Vehicle Blood Cleanup
Not all violent crimes or accidental deaths occur in a home or commercial building. Some happen in a vehicle, and while there may be nothing else wrong with it, a contaminated car or commercial vehicle is not safe to drive until it has been fully cleaned and sanitized. Odors indicate that there is biological material present. The close confines of a vehicle, coupled with a lack of consistent climate control, create a need for immediate and thorough clean up.
Aftermath understands that you need to have your vehicle available to you as soon as possible, especially in the case of a commercial truck or transport where replacement costs and business interruption create urgency. Our technicians are trained to scope out and fully clean every nook and cranny, including places that are hard to see or reach. Our extensive experience and quick service will help return your auto or equipment to safe working order.
Hoarding is a social problem which has received a significant amount of media attention in the past few years. Aftermath technicians are experienced in dealing with distressed properties at all levels of severity. Our discreet and compassionate service helps to smooth tensions and reassure the family during the difficult cleaning process. We are often called to assist in situations where there is additional biological complication, as in animal hoarding and unattended death in a hoarding house.
Communicable Disease Cleanup
Not all biological hazards are visible to the naked eye. Some of the most serious health risks cannot be seen at all. For example, when an employee or family member contracts a serious illness, it may be necessary to seek out a profession biohazard cleanup company in order to protect others. To keep communicable diseases from spreading, the room and possibly the entire building may require sanitation. Aftermath’s cleaning process provides effective protection against a large number of bacterial and viral infections such as AIDS, HIV, Hepatitis B and C, Herpes, Measles, Chicken Pox, salmonella, MRSA and Lyme Disease, just to name a few.
One of the growing areas of our business is commercial sanitization. Our meticulous cleaning methods and proprietary cleaning agents have enabled us to successfully sanitize healthcare facilities, restaurants, jail cells, and other public and private areas. Diseases such as MRSA (antibiotic resistant staph infection) are particularly stubborn to fully remediate, and can be very dangerous or even deadly if left unchecked.
Why does Aftermath offer only one type of service?
The founders of Aftermath started the business to help families in need. After nearly two decades, we are gold-standard specialists in biohazard remediation, which is the official name for what most people call “crime scene clean up”, and it’s a very complex business. As such, biohazard remediation and tear gas cleanup are the only services we offer. Specialists at Aftermath are trained, certified, and insured in the proper, most advanced methods of crime scene cleanup. We are equipped to handle a wide range of trauma situations, including industrial accidents, personal injury, mass trauma, unattended death, hoarding, contagious disease, and more. Biohazard remediation is a highly technical field. By focusing our time and attention on this single task, we provide you with the best available service.
Who are Aftermath’s clients?
Since 1997, Aftermath has performed thousands of jobs, both simple and complex. Aftermath provides services to average homeowners and concerned family members. We also work with small businesses, large commercial and industrial facilities, residential property management, federal and local law enforcement, and funeral homes. No matter what the reason, each Aftermath client is treated with dignity and compassion. You can read some of the hundreds of testimonials we receive here.
What federal, state, and local laws affect biohazard remediation and removal?
As an industry classification, crime scene cleaning is not an officially regulated industry, and there is no federally-recognized “certification in biohazard removal” in the way that services such as asbestos remediation is certified. However, there are existing guidelines, regulations and restrictions for all of the components of our work.
For example, we adhere to federal OSHA and NIOSH requirements and recommendations to provide the highest level of safety and training for our employees and our clients. We follow local and national guidelines as it pertains to medical waste and chemicals, and Department of Transportation (DOT) for removing and transporting biohazards. Our employees are educated in safety training, chemical and biohazard materials handling, bloodborne pathogens, communication/documentation protocols, and other requirements pertaining to workplace and environmental safety. We are fully insured and licensed. Click here to read our coverage and licensing disclosure.
Who are the technicians coming to my house?
Aftermath is committed to ensuring that every employee we hire is thoroughly screened, trained, and prepared before beginning a career in biohazard remediation and trauma cleaning. Every potential new hire goes through a rigorous pre-employment process that includes:
- A background check
- Drug screen
- DOT physical
- Respiratory/pulmonary function test
- Hepatitis B vaccination series
Every new hire has to complete and pass 21 training modules before they can begin work. This training includes:
Federal, state, and local agencies require that every technician be trained and certified in bloodborne pathogen and chemical exposure, and in the use of (PPE) personal protective equipment. This approach protects both our employees and your business or personal property, and ensures that standards for proper cleanup and remediation are maintained. Aftermath’s technicians are educated about both OSHA and CDC regulations, as well as Aftermath’s proprietary service techniques, developed over almost two decades of experience.
Do you think you have what it takes for this unique career opportunity? Read more about careers in trauma and biohazard.
How does professional crime scene remediation promote health and safety?
Attempting to clean up after a trauma scene can result in an untold number health risks. Professional and immediate cleanup of the scene can protect people by preventing the spread of dangerous bacteria and virulent bloodborne diseases, including Hepatitis C and E.coli. It can also minimize structural damage to your home, and help stop bacterial and mold growth, which can occur when biological material seeps into the hidden places ordinary cleaning products can’t reach. Aftermath’s trained specialists provide peace of mind by restoring the environment to a safe condition.
Education is also an important aspect of what we do. We provide continuous education to our certified technicians, and we also educate our customers on the the various aspects of each step in a biohazard remediation.
We have a commitment to thought leadership and education nationwide, to help property owners, businesses and first responders understand the risks of using improper procedures to clean up a crime scene or accident. Aftermath also educates insurance companies about industry best practices, in order to promote better, more comprehensive policies for consumers. We provide educational materials to funeral homes, police departments, coroners and other organizations, explaining employee rights and regulations such as the personal protective equipment (PPE) guidelines needed to safely enter a crime or trauma scene.
Will my insurance cover this?
For residential services: Every loss is unique and while we cannot make any guarantees regarding your coverage, in most circumstances, homeowners insurance does cover our services.
What is the typical response time? How long does a cleanup take?
Aftermath is available 24 hours a day, every day of the week. We have fully mobilized teams who cover 48 states (excluding Alaska and Hawaii). A centralized dispatch system allows us to schedule our teams to provide the fastest, most efficient service available. An Aftermath service team will typically arrive on site between two and four hours after dispatch, depending on the location.
What sets Aftermath apart from other crime scene clean up companies?
- Aftermath is the only true national specialist provider of crime scene, trauma and biohazard removal services. We have been the industry leader since 1996, because of our commitment to the highest standards of quality and safety, and we guarantee our work beyond any other company.
- Local teams are dispatched 24 hours a day, 365 days a year, with incredibly fast response times from call to scene in most US states. We do not subcontract; our mobile regional offices are fully owned and operated.
- Our people are what make the difference: compassionate, highly trained, discreet and committed to helping people in a traumatic situation.
- Process oriented in everything we do: centralized Center of Excellence control room for field support and communication, standardized work procedures for containment and cleaning, surface testing pre-and post-cleaning, consistent communication procedures and documentation. An average of six people will support your job as a team, at HQ and on the scene, to ensure no detail is left unfinished.
- Bio is all we do: we don’t clean carpets, we don’t do mold, restoration or asbestos abatement, we don’t do lawn care or traditional house cleaning. We’ve created proprietary cleaning agents, safety equipment and cleaning methods that are our intellectual property.
- Strict adherence to laws, regulations and best practice guidelines from federal and local agencies; because we are a national company, our methods are standardized to meet the requirements of the strictest state.
- Fully insured and certified, partnering where necessary with licensed medical waste facilities and other certified and insured partners, which mitigates your risk. We follow OSHA regulations to the letter, as well as best practices from NIOSH and other regulatory advisers.